Who are we?
Nice to meet you, we are the owls.
Every day we conduct hundreds of inspections, surveys, and studies in Israel and around the world. We are proud to lead the field of research and hidden customers in Israel with the help of experience, knowledge, advanced technology, a team of experts, and many other competitive advantages.
You will enjoy:
Increasing sales volume and profitability
Continuous improvement of the level of service
Control over customer experience and satisfaction
Creating customer loyalty
Increase in the volume of returning customers
Improving the level of order and visibility at any point and time
Increasing your brand value
Ongoing monitoring and continuous improvement of employee performance
Strict adherence to management guidelines
Preventing loss, cash shortages and fraud
Available information about competitors
Smiling and satisfied employees
Segmented and clear online reports
Monthly summary presentation with recommendations for improvement and retention
High-quality, fast and nationwide service
Commitment of managers and employees to the organization's vision
Feedback and improvement of sales capabilities
You will know:
What is the customer experience at any point and time?
What do customers think about your organization and service?
What do your customers really expect from you?
What is happening with your competitors compared to you?
What is the level of service at each endpoint and at any time?
Are your salespeople following the guidelines?
Is your selling effective?
Are your employees increasing sales?
How order, cleanliness, and visibility look at each point
Are the products arranged as specified?
Is there a shortage of products on the shelf?
Do you have any loss or inconvenience?
What is customer loyalty to you and your brand?
Is your incentive plan effective?
Are the promotions displayed properly?
What are the response times of your employees?
Do your employees smile at customers?
What will happen to you if you work with us:
Our competitive advantages
Nationwide deployment
We are proud to be the only mystery shopper company in Israel with a nationwide branch network and overseas solutions.
Customer Manager
Each of our clients is assigned a client manager who ensures perfect operation at any time and anywhere, along with full availability.
technology
We have the most advanced technology
Our customers enjoy many benefits, including receiving comprehensive and accurate information at the click of a button.
Online information
The information collected by our controllers is updated online so that the customer has a real-time impression of what is happening in the field and even receives notifications.
Thousands of skilled controllers
Due to our being the leading supplier in Israel to the largest organizations, our clients benefit from a wide range of thousands of skilled controllers.
Team of experts
Our clients have access to a team of experts who regularly advise on how to locate the most important information and what to do with the findings.
Sector controls
In order to accurately measure the information, we make available to our clients controllers from various sectors - Arab, luxury, business, etc.
Commitment and discretion
We are committed to our customers with reliable and accurate information and complete discretion in all matters relating to the information collected. The information system is protected by European standards.
A basket of complementary services
Our extensive basket of complementary services includes, among other things: training and education, inventory counts, naming, diagnostics, sales promotion, project management, and more.
Our team
Rafi Elimelech
CEO
Reut Bar Chen
Company manager
Michal Bar Levi
Manager of the Mystery Shopper Department
CPA Shlomi Elazar
CFO
Assayag Mayan
Director of the Southern Region, Shephelah and Jerusalem
Maysa Cadado Saliba
Director of the Northern and Sharon Region
Shalev Zarfati
Central Region Manager
Shilat Bachar
Online Department Manager
Rotem Weizman
Social Media Manager
Ido Idan
Information Systems Manager
Sigal Yamin
Payroll Manager
Our customers
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